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SHIPPING AND RETURN POLICY

SHIPPING & RETURNS POLICY

- LAST UPDATED AT 08-JAN-2020 16:41 IST

 RECOMMENDATION: Always capture uncut video while opening the package this will help in making the return claim faster and improving the chances for approval of return significantly. Mail the original uncut video to [email protected] in case of return and refund.

SHIPPING POLICY:

We at TLG GAMING INDIA LLP (tlggaming.com) know how important it is to receive your purchased products in perfect condition and on time. So we use a large network of couriers (logistics) to deliver your products to you as early as possible.

Depending upon the location, the product will be dispatched to you within 1-3 Working Days (Max 10 days subject to unavailability) within India. Tlg Gaming India Is Not Accountable for shipment delayed due to state emergency, war or another uncontrolled scenario including natural disasters and strikes.

Shipping weight is measured by considering both Actual Weight and dimensions (Volumetric System).

(ex. MOTHERBOARD IS AROUND 1KG IN ACTUAL WEIGHT BUT TAKES AROUND 3KGs IN VOLUMETRIC SYSTEM DUE TO LARGE SIZE OF BOX)

We use Geo location-based zones to determine the shipping rate for various cities in India. If you are ordering in bulk you can always call us to get a discount on the shipping rates for your order.

The full order amount (apart from payment gateway fee) will be refunded if the order is canceled during confirmation call before dispatch.

Customers can change or add items to a current order during confirmation call via TLG GAMING INDIA's TEAM.

(Subjected To - LIMITED LIABILITY POLICY- DOMESTIC SHIPMENTS (INDIA)).

We reserved rights to cancel an order, process refunds in any condition such as unavailability of stock, a technical glitch on website, Sudden price rise in stock and more.

RETURNS/EXCHANGE POLICY - INDIA

We at TLG GAMING INDIA LLP (tlggaming.com) work hard to provide our customers with the latest computer parts and accessories from the reputed manufacturers at reasonable prices.

If you did not want the product kindly do not open the main content box having seal or report before delivery.

RETURNS/CANCELLATION-  INDIA

5 days of easy return/cancellation policy subject to the following conditions:

- Zero cancellation fee will be charged if an order is canceled by us due to any reason including but not limited to - stock availability, a legal or technical issue or sudden price hike.

- The product must be returned without any scratches or damage in the original condition.

- It must be returned in its original packaging sealed and unused.

- An amount of Rs 200 or 2% of the order amount [Whichever is higher] will be deducted for any kind of return. (shipping and handling charges for return).

- No refunds unless the products received are damaged.

- Any item less than Rs 1000 cannot be returned unless received in a damaged condition.

- In Case Of DOA (Death On Arrival), The Customer has to send there product to the respective service center (call us for the nearby center details). We will assist in claiming the warranty fixing the issue in a timely manner.

If you receive a broken/damaged product (EXCLUDING DEATH ON ARRIVAL), or if the wrong order was shipped to you (Which never happened)TLG GAMING INDIA LLP (tlggaming.com) offer a free replacement of the same model provided it is in stock and you had provided sufficient proof of damage without tempering it. If the product is out of stock, TLG GAMING INDIA LLP (tlggaming.com) will offer store credit. TLG GAMING INDIA LLP (tlggaming.com) will cover the cost of returns for broken, damaged products or if the wrong product was shipped to you.

(do not open packaging if you got wrong product mistakenly otherwise TLG GAMING INDIA LLP (tlggaming.com) will not be liable to process return or refund).

Send us the order number with a snapshot/video of the product wished to be returned at [email protected]

TLG GAMING INDIA LLP (tlggaming.com) have rights to take legal actions if (But Not Limited To)

  • The customer is trying any unethical method to place an order.
  • If a customer opens dispute after the successful delivery of the product.
  • If a customer attempt to exploit the website to place an order.
  • If the customer uses fake or stolen credit/debit card.
  • If the customer stops payments from the banking system after delivery.

LIMITED LIABILITY POLICY- DOMESTIC SHIPMENTS (INDIA)

TLG GAMING INDIA LLP (tlggaming.com) IS NOT LIABLE TO BEAR ANY LOSS OCCURS IN FOLLOWING CASES (But Not Limited To It)
  • Failed Delivery From Logistics Services.
  • Delivery Received By Spouse, Flatmates, Security Guard Or Other Personal on your premises.
  • Stolen/Lost Package(s) By Courier Services.
  • Natural Disaster/Hazard Or Other Issues/Situation Due Which Disrupt Courier Service To Work Properly Including National Emergencies and Government Actions.
  • Burned/Water Damaged/Mistreated Parcel Either By Courier Service Or By Client.
  • Our Responsibility For Delivery Ends At Assigning And Providing Parcel To logistics And Getting Tracking Id.
  • Parcel Is Considered Delivered If Proof Of Delivery Was Provided By Logistic Services.
  • Buyer Have To Contact Courier Service In Order To Get Current Status Of Their Parcel In Case Of Tracking Difficulties/Technical Issues/Wrong Status.
  • Any Miscommunication Between Logistics And Buyer Shall Be Resolved By Them Only.