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SHIPPING AND RETURN POLICY

SHIPPING & RETURNS POLICY

- LAST UPDATED AT 30-may-2020 20:50 IST

NOTICE:  ALL DELIVERIES ARE AFFECTED DUE, TO COVID-19 PANDEMIC, IT IS REQUESTED that CUSTOMERS contact us with there pincode and desired product prior to ordering. any refund due to non-servicability,  delayed shipping beyond 15 days, out of stock products will not include convenience fee or payment processing fee charged for/BY respective payment methods. refund will be processed in 3-7 working days from the date of application. no refund will be entertained for delayed delivery due to the COVID-19 pandemic.


HIGHLY RECOMMENDED: Always capture uncut video while opening the package, this will help in making the return claim faster, and improving the chances for approval of return significantly. Mail the original uncut video to info@tlggaming.com in case of return and refund.


SHIPPING POLICY:

We at TLG GAMING INDIA LLP (tlggaming.com) know how important it is to receive your purchased products in perfect condition and on time. So we use a large network of couriers (logistics) to deliver your products to you as early as possible.

Depending upon the location, the product will be dispatched to you within 3-5 Working Days (Max 15 days subject to unavailability) within India. Tlg Gaming India Is Not Accountable for shipment delayed due to state emergency, war, or another uncontrolled scenario including natural disasters, pandemic, law enforcement, change in rules, and strikes.

Shipping weight is measured by considering both Actual Weight and dimensions (Volumetric System).

(ex. MOTHERBOARD IS AROUND 1KG IN ACTUAL WEIGHT BUT TAKES AROUND 3KGs IN VOLUMETRIC SYSTEM DUE TO LARGE SIZE OF BOX)

We use Geo location-based zones to determine the shipping rate for various cities in India. If you are ordering in bulk you can always call us to get a discount on the shipping rates for your order.

The full order amount (apart from convenience fee) will be refunded if the order is canceled during confirmation call or before dispatch.

Customers can change or add items to a current order during confirmation call via TLG GAMING INDIA's TEAM.

(Subjected To - LIMITED LIABILITY POLICY- DOMESTIC SHIPMENTS (INDIA)).

We reserved rights to cancel an order, process refunds in any condition such as unavailability of stock, a technical glitch on website, Sudden price rise in stock, and more.

RETURNS/EXCHANGE POLICY - INDIA

We at TLG GAMING INDIA LLP (tlggaming.com) work hard to provide our customers with the latest computer parts and accessories from the reputed manufacturers at reasonable prices.

If you did not want the product kindly do not open the main content box having seal or report before delivery.

RETURNS/CANCELLATION-  INDIA

2 days of easy return/cancellation policy subject to the following conditions:

- Duration will be calculated from date of delivery.

- In any case of cancellation/returns or refund, the convenience fees will always be deducted and the remaining amount will be refunded.

- The product must be returned without any scratches or damage in the original condition.

- It must be returned in its original packaging sealed and unused.

- An amount of Rs 300 or 2.5% of the order amount [Whichever is higher] will be deducted for any kind of return. (shipping and handling charges for return).

- No refunds unless the wrong products are received or the product is damaged.

- Any item less than Rs 1000 cannot be returned unless received in a damaged condition.

- In Case Of DOA (Death On Arrival), The Customer has to send there product to the respective service center (call us for the nearby center details). We will assist in claiming the warranty fixing the issue in a timely manner.

If you receive a broken/damaged product (EXCLUDING DEATH ON ARRIVAL), or if the wrong order was shipped to you (Rare Cases)TLG GAMING INDIA LLP (tlggaming.com) offer a free replacement of the same model provided it is in stock and you had provided sufficient proof of damage without tempering it. If the product is out of stock, TLG GAMING INDIA LLP (tlggaming.com) will offer store credit. TLG GAMING INDIA LLP (tlggaming.com) will cover the cost of returns for broken, damaged products or if the wrong product was shipped to you.

(do not open packaging if you got wrong product mistakenly otherwise TLG GAMING INDIA LLP (tlggaming.com) will not be liable to process return or refund).

Send us the order number with a snapshot/video of the product wished to be returned at tlggamingindia@gmail.com


TLG GAMING INDIA LLP (tlggaming.com) have rights to take legal actions if (But Not Limited To)

  • The customer is trying any unethical method to place an order.
  • If a customer opens dispute after the successful delivery of the product.
  • If a customer attempt to exploit the website to place an order.
  • If the customer uses fake or stolen credit/debit card.
  • If the customer stops payments from the banking system after delivery.


LIMITED LIABILITY POLICY- DOMESTIC SHIPMENTS (INDIA)

TLG GAMING INDIA LLP (tlggaming.com) IS NOT LIABLE TO BEAR ANY LOSS OCCURS IN FOLLOWING CASES (But Not Limited To It)
  • Delay in fulfillment During Pandemic, Storm, and Other National Emergencies.
  • Failed Delivery From Logistics Services.
  • Delivery Received By Spouse, Flatmates, Security Guard, Or Other Personal on your premises.
  • Stolen/Lost Package(s) By Courier Services.
  • Natural Disaster/Hazard Or Other Issues/Situation Due Which Disrupt Courier Service To Work Properly Including National Emergencies and Government Actions.
  • Burned/Water Damaged/Mistreated Parcel Either By Courier Service Or By Client.
  • Our Responsibility For Delivery Ends At Assigning And Providing Parcel To logistics And Getting Tracking Id.
  • Parcel Is Considered Delivered If Proof Of Delivery Was Provided By Logistic Services.
  • Buyer Have To Contact Courier Service In Order To Get Current Status Of Their Parcel In Case Of Tracking Difficulties/Technical Issues/Wrong Status.
  • Any Miscommunication Between Logistics And Buyer Shall Be Resolved By Them Only.