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Frequently Asked Questions

Published On: 26th Day Of August 2020 at 19:50 IST

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ABOUT US


Who is Tlg Gaming?

We introduce us as Tlg Gaming India with official website tlggaming.com. We are registered under MCA (Ministry Of Corporate Affairs) under LLP Act 2008 with name TLG GAMING INDIA LLP on the 15th day of January 2018 and registration number AAL-7142.


Where is Tlg Gaming located?

TLG GAMING INDIA LLP is a Gujarat Based Business with its headquarter registered in Adajan, Surat with a primary place of business in Vastrapur, Ahmedabad.


Is Tlg Gaming a legit website?

Yes, TLG GAMING is a legit website. We are Nvidia's Online Authorized GEFORCE Distributors, Zotac Authorized Dealer, Inno3d Authorized Dealer, Gamdias Authorized Dealers, and many others. We are registered with all major national distributors of all major brands that are currently available in India.


ORDERS RELATED


Does TLG Gaming offer cash on delivery (COD)?

No, TLG GAMING does not process COD for online orders to prevent the spread of coronavirus and to promote the Digital India Campaign by Honourable Prime Minister.


What happens when you place an order online?

Once an order is generated, you will be able to see it in your order history, If you click the view you will find various important information such as Payment Details, Order Status, Order Comments, Tracking Id, etc. We will keep you updated with our 3 major order status (Payment Accepted, Processing, and Shipped) along with other relevant information such as tracking id.


What happens when you place an order online with the manual method?

Once an order is generated, you will be able to see it in your order history with state Bank Transfer Pending, If will also receive an email regarding payment details where you can make payment for your order via GPay business, UPI or bank transfer. You need to share a screenshot of payment on info@tlggaming.com after which we will update your order status to Payment Accepted and we will then process your order as usual.


When will I get my product?

Usually, We try our best to dispatch your order within 48 hours (+1 day in case of the weekend). It takes 5-7 working days (except public holidays & Sunday) for the order to get delivered after dispatch. For chairs and other large parcels, it can take 7-14 Working Days. Some highly demanded products such as green soul chairs can take up to 20-30 days and required the customers to call before placing an order.


From where will your product get shipped?

Usually, most of the products are shipped by us only from our Ahmedabad branch. In some cases like gaming chairs, cosmic bytes, and more, the product is shipped by the brands directly to the customers. In either case, we will provide the customer with tracking ID and logistics details to track their orders.


CONVENIENCE FEE RELATED


What is the convenience fee and how it is calculated?

The convenience fee is an additional amount charged for compensating the payment gateway charges of different payment gateways. It varies from 0.5% Up to 4% depending upon the product amount and payment method you choose.


Why the convenience fee is additional and not included in our product cost?

The convenience fee is different for all payment methods and is very high for EMI (Around 3.67%) but is 0% for UPI, GPay, and manual bank transfer. We do not want to burden our customers by standardizing prices. We process debit card payments under 4000 in just 0.5% we don't want customers to pay 4% for that.


Why the convenience fee is non-refundable?

The convenience fee is to compensate service charged by the payment gateways and banks to process your debit cards, credit cards, and wallets. When you placed the order, part of the amount paid by you got deducted for these charges and is not transferred to us. In case of refund processing, the same amount is not available for us to refund hence we cannot return it to our customer even when we want it.


How much is a convenience fee and how can we avoid it?

The convenience fee is well defined below included GST for different payment methods.

1) For Razorpay Its 3.67% (EMI Options)

2) For Cashfree Its 2.11% (Credit Card Option)

3) For Easebuzz Its 0.55% (Under 4000 INR On Debit card & UPI)

4) For Easebuzz Its 1.2% (Over 4000 INR On Debit card & UPI)

5) For PayTM Its 2.11% (Wallet & Net-Banking Option)

6) For GPay Business, UPI and Bank Transfer Its 0.0% (Manual Method)


You can use a manual method to avoid convenience fees.

Please note these rates will change with time and policies of different payment gateways, we will try our best to update it regularly here but do not make any sort of guarantee regarding the same.


WARRANTY AND RETURNS RELATED

(As per Shipping And Return Policy)


What is important for making a warranty and return claims?

The customer must always have to capture uncut unboxing video as a evidence of the problem and should provide the same while making a claim. Along with that, customer must keep his invoice safe and should contact us if he didn't find his invoice or have other problems with an invoice such as smudged text within 24 hours of delivery.


What happened if the product seal is broken on delivery?

We never send sealed opened products to our customers unless customer request for bios update or pre-inspection on a phone call. You must record it during the inspection and unboxing video and contact us regarding the same.


What if my product does not work or is dead on arrival?

For manufacturing defects DOA or dead on arrival, You will have to provide the recorded video of the issue along with unboxing video and your invoice to us. We will contact with the brand and provide you with instructions to claim RMA or replacement product. Please note it may take some time during COVID-19 and limited stocks.


What if I received the wrong product?

Usually, we take every precaution to deliver the correct products for each and every order. In the case of human error if you get the wrong products by mistake there several options available to you.


IF YOU WANNA KEEP THE WRONG PRODUCT

If you wanna keep the product, We will compensate for the price difference if the delivered product is cheaper than your order value. Or you may pay additional charges and get a new invoice for the delivered product.


IF YOU WANNA RETURN THE WRONG PRODUCT

If you wanna return the product, You need to check the box is sealed and return it to our Ahmedabad office. You can contact us for more information regarding the same. Please note we cannot accept returns if the product seal is broken.

In any case, You need to provide uncut unboxing video.