Frequently Asked Questions (TLG Gaming India)
Is TLG Gaming a legit website?
Yes, TLG Gaming India is a registered business under MCA (LLP Act 2008, AAL-7142) since 2018. We have 720+ verified Google reviews and are authorized partners of brands like NVIDIA, MSI, Zotac, AMD, and more.
Where is TLG Gaming located?
We are based in Gujarat, India, with operations in Ahmedabad.
What happens after I place an order?
You can track your order in your account dashboard. We provide updates like Payment Accepted, Processing, and Shipped, along with tracking details.
How long does delivery take?
Orders are usually dispatched within 24–48 hours. Delivery takes 5–7 working days across India. Large items like chairs may take 7–14 days.
What is the convenience fee?
The convenience fee (0.5%–6%) is charged by payment gateways based on your payment method. We absorb the fee for domestic debit cards on your behalf on easebuzz. UPI and bank transfer usually have 0% charges, so you can use these methods to avoid any extra cost.
Why is the convenience fee non-refundable?
This fee is charged by payment gateways and not received by us. Since it is deducted during payment processing, it cannot be refunded.
What is required for warranty or return claims?
You must record a full uncut unboxing video and keep the original box and invoice. This is mandatory for any claim.
What if I receive a damaged or wrong product?
Contact us immediately with an unboxing video. If the product is wrong or defective, we will guide you with replacement or compensation options.
Where are products shipped from?
Most products are shipped from Ahmedabad. Some items may be shipped directly by brands, but tracking details are always provided.